State Farm® Insurance Agent Kathy Leslie Wall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laken Reeder
March 6, 2025
5
out of
5
rating by Laken Reeder
"I had a fantastic experience with Kathy Wall State Farm! Veronica and Marlene were incredibly helpful. They were very communicative, answered all of my questions, and made everything so easy to understand. I highly recommend them to anyone looking for reliable insurance solutions!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience with us. It’s always our goal to provide the best service possible, and we’re thrilled to hear that we met your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future. - Kathy L. Wall, Your State Farm Agent"
Enzo
March 5, 2025
5
out of
5
rating by Enzo
"Been covered by them for years, consistently a caring and professional agency. Quick to respond to my questions and available when I need them."
We responded:
"Enzo: Thank you for your kind words and loyalty. We're thrilled to hear you find our team caring, professional, and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you need further assistance, please reach out. We're here to help! Warm regards, Kathy L. Wall, Your Good Neighbor Agent"
Juan
March 4, 2025
3
out of
5
rating by Juan
"They do a good job as an agency, the agents are very kind and they are always there for you, unfortunately I can’t say the same for the company they represent “State Farm” State Farm initially provides misleading quotes, and then they begin to raise your payments each month, attributing it to errors like miscalculations or oversight in charging for certain coverages. As a significant insurance firm, claiming that they overlooked or erred in not billing the correct amounts seems as though they are not being serious. It's essential to review your bill monthly if you're dealing with State Farm, as it appears they're attempting to incrementally increase what they take from you whenever possible. It would be wise to consider other companies."
We responded:
"Juan, Thank you for taking my call today. I am truly sorry that you experienced such large changes month-to- month on your new two car auto policy with State Farm. Two changes were made to your auto policy within your first six months with our company. Your Transportation Network Endorsement (to protect you as a ride share driver) was added but premium was not collected timely. Also you replaced an older auto with a newer auto. Some back premium was due for both of these changes. I wish we had done a better job with your auto changes and timely billing. I am very sorry about these delays in billing. I apologize. I am truly sorry we were not able to serve you better. I hope you would be willing to talk with State Farm again about coverage in the future. Our door is always open to good customers like you. Respectfully, Kathy L. Wall, Agent"
Dwayne Butler
February 6, 2025
5
out of
5
rating by Dwayne Butler
"Kathy Wall and her team have been proving my insurance needs over 25 years. They are always professional and courteous each time I contact them. They take time to understand my personal insurance needs and how they can help. They do not try to oversell products that would not benefit me and I trust them to have my best interest. Every interaction with the entire team is wonderful. I last spoke with Amy who assisted me with some additional.lufe insurance. Amy is wonderful and took additional time to understand my needs. I trust STATE FARM because of individuals at this office who are committed to their employees!!!"
We responded:
"Thank you Mr. Butler for taking so much time to write such a humbling review. We do try our best to carefully explain the coverage choices for our customers and work out the best way for you to manage the risks of everyday life. Thank you! - Kathy L. Wall, Your State Farm Agent"
Katie Ortega
February 5, 2025
5
out of
5
rating by Katie Ortega
"Janie and the team here are always so helpful and friendly! They always do a wonderful job answering any questions I have and providing the best coverage."
We responded:
"Hello, Ms. Ortega. Thank you so very much for taking the time to review our Agency and team member Janie. It means a lot to us to receive Good Neighbor review like yours. Please call us any time for Good Neighbor service. - Kathy L. Wall, State Farm Agent, Lovers Lane @ The Tollway"
Nancy Canada
December 16, 2024
5
out of
5
rating by Nancy Canada
"Kathy Wall has been my Insurance agent for a couple of decades and it has been an excellent experience throughout the years. Alex has been my go-to person when I have questions or need updates. He represents the agency so well. Makes talking about insurance less confusing and more clear. And always friendly. Thanks Kathy and Alex. It’s always a pleasure connecting with you."
We responded:
"Nancy, has it been two decades with State Farm already?! It seems like it was just yesterday we started working for you as your State Farm Agent. Thanks so very much for your kind comments about our office and about our team member Alex. We appreciate the trust you place in our Agency! - Kathy L. Wall, Your Good Neighbor Agent"
Terry Vanzanella
December 4, 2024
1
out of
5
rating by Terry Vanzanella
"I worked for her a short period of time, my deceased husband worked for NASA. I came in one day & without warning I was asked to leave after being there for several months this came without warning! She had me calling on coverages changes telling the insures about the coverages & the costs @ the time I had 35 yrs State Farm experience. She never told me what happened. In short I went to work one day & it was my last."
Malina Marsh
December 2, 2024
5
out of
5
rating by Malina Marsh
"I would like to also thank Matt (State Farm Agent) you're the most amazing individual that I have met in a long time. You're stayed diligence through my most time of need made my heart smile & my eye cry. I appreciate you in many ways. You deserve the most of everything in life."
We responded:
"Malina: Thank so much for your Google review. It means a lot to hear from customers like you that have valuable experiences with our agency and with State Farm. We do try our best to be of service to our customers in their time of need. I am glad we were able to be of help to you! - Kathy L. Wall, State Farm Agent"
Emily Bryce
October 18, 2024
5
out of
5
rating by Emily Bryce
"So so grateful for how kind the entire staff, especially Alex, is at this office!! He was a total Godsend when I was dealing with some paperwork issues!!"
We responded:
"Thank you, Emily. I'll make sure Alex is aware of this wonderful review and I thank you for being a part of our State Farm Insurance Agency! - Kathy L. Wall, Your Good Neighbor Agent"
Bob Wilkins
October 11, 2024
1
out of
5
rating by Bob Wilkins
"a bunch of clowns - I have been a policy holder for the last yr or so. This week alone I received 6-8 phone calls asking for basic information that was provided several times before."
We responded:
"Thanks for taking the time to review my Agency, Bob. We will take a look again at our procedures to reach out to customers for various documents needed for auto insurance and home insurance discounts. Clearly, we bothered you with our combination of automated check-ins and personal outreach requests. For this I am truly sorry. Respectfully, Kathy L. Wall, State Farm Agent"
Amanda Kennedy
October 8, 2024
5
out of
5
rating by Amanda Kennedy
"First of all, I’m looking forward to a more reasonable monthly premium. Secondly, and just as important, I was very impressed with the agent, Brandon Williams. He was very patient, knowledgeable, considerate and he answered all the questions I had."
We responded:
"Amanda, Welcome to State Farm! Welcoming new customers like you to State Farm for Auto Insurance is our greatest pleasure! We do our best to provide good service and great rates for everyone we work with. Thank you for being a part of our Agency. It means a lot to Brandon and all 17 of us in the office! - Kathy L Wall, Your State Farm Agent."
HAL 9000
October 1, 2024
5
out of
5
rating by HAL 9000
"Great rates. Good service. Good people."
We responded:
"Hal, thank you so much for reviewing us on Google. We love great 5 star reviews! And thanks again in 2024! - Kathy L. Wall"
Richard Carrington
September 30, 2024
5
out of
5
rating by Richard Carrington
"The people are knowledgeable and professional and beyond that will go out of their way to be helpful.They really care about their clients"
We responded:
"Richard, Thank you so much for your kind words and taking the time to leave us a review. We are happy to hear that our service is valued as much as we value your years of loyalty. Our goal is always to exceed your expectations! - Kathy L. Wall, Your Good Neighbor Agent"
Kristin Eggleston
September 30, 2024
5
out of
5
rating by Kristin Eggleston
"Worked with Brandon Williams and he was great! He got my quote back to me quickly and was able to help me get great insurance at a great rate."
We responded:
"Kristen, we are so pleased your experience with Brandon stirred you to give us an excellent review. Brandon and the team strive everyday to make the insurance process as seamless and thorough as possible. We are grateful that you valued your experience as much as we value your time and loyalty. - Kathy L. Wall, Your State Farm Agent"
Debbie Cates
September 7, 2024
5
out of
5
rating by Debbie Cates
"Thanks so much to Marlene and Veronica for their work on setting up all my insurance coverage. Veronica was very thorough and professional making the transition seamless. More coverage for less money is always a good thing!"
We responded:
"Debbie, I am so glad we were able to welcome you to State Farm as a customer. Thank you for taking the time to provide a review, it means a lot to Veronica, Marlene and to me! -- Kathy L. Wall, Your Good Neighbor Agent."
Kishan K P
September 3, 2024
5
out of
5
rating by Kishan K P
"Everyone here is super responsive and always answer all my questions. Shoutout to Michelle as she was extremely helpful in my recent query!"
We responded:
"Thank you so very much for taking the time to review our agency, Kishan. Michelle is a vital part of our team. I am pleased to hear that the two of you were able to resolve your insurance needs with State Farm. I look forward to serving you in the future -- Kathy L. Wall, Your State Farm Agent"
Tom Joy
August 30, 2024
5
out of
5
rating by Tom Joy
"We have been with State Farm for over forty years, the most recent four years with Kathy Wall's office in Dallas. They insure a variety of homes, autos and rental properties for us. Clearly we are very happy with them. Most recently, I was concerned about the generally increasing insurance costs nationwide and for us in particular, and worked with Michelle Frank to see what we could do. Michelle talked patiently with me for nearly an hour to optimize our coverages, saving us many hundreds of dollars annually. Thank you, Michelle!"
We responded:
"Tom, Thank you for your kind words about Michelle and your 5-Star review. My team works very hard to customize insurance polices and offer solutions that are made just for you. We hope to continue to serve you for your auto, home and rental properties. The Kathy Wall Agency wants you to know how much we appreciate you. - Kathy L. Wall, Your Good Neighbor Agent"
J Aaron
August 23, 2024
5
out of
5
rating by J Aaron
"I’m a happy customer! Sandra was awesome - fast, easy, excellent service."
We responded:
"Wow! Thank you so much for the 5-star review. Sandra may be new to our agency, but her wisdom and experience in helping new customers like you coming to State Farm is an important part of our service to you. Thank you so much for taking the time to let us know how you feel! -- Kathy L. Wall, Your State Farm Agent "
Viswanathan Venkataraman
August 21, 2024
5
out of
5
rating by Viswanathan Venkataraman
"Excellent team work by everyone in Kathy Wall’s State Farm Agency. I would like to recognize Mr. Brandon Williams who assisted with my request real quickly. Thanks Brandon. -Venkat"
We responded:
"Thank you, Venkat! I am so pleased to hear that we quickly took care of your auto insurance, your home insurance and more. Thank you for the feedback... it means a lot to us! - Kathy L. Wall, Your State Farm Agent"
Hunter Atkins
August 15, 2024
5
out of
5
rating by Hunter Atkins
"The agents at this State Farm branch did an excellent job of tailoring my auto insurance policy to my particular life experience. In particular, Veronica answered all my questions and thoroughly explained each and every part of the coverage on my policy. I would recommend this State Farm agency to my friends and family."
We responded:
"Hello Hunter! Thanks for the 5-star review! Please call me or my team any time to be of service to you. - Kathy L. Wall, Your State Farm Agent"
Sakhiullah Safar
August 12, 2024
5
out of
5
rating by Sakhiullah Safar
"I am really happy and 100% agree about the customer service of State Farm company, especially from one of the employees named Alexander. He is so nice always positive response"
We responded:
"Thanks so much for the review! Alex will be getting a pat on the back from all of us at State Farm this week. I'm glad we were able to help with your insurance needs. - Kathy L Wall, Your Good Neighbor Agent"
Marco Sarro
July 25, 2024
5
out of
5
rating by Marco Sarro
"Agents very supportive and take care of customers in a punctual and prompt way"
We responded:
"Thank you, Marco, we really appreciate the vote of confidence. - Kathy L. Wall, Your State Farm Agent"
Wilson Faubel
July 22, 2024
5
out of
5
rating by Wilson Faubel
"Great insurance team at this location. Veronica is the best and has truly cared about my insurance journey. She has helped along the way of the ups and downs, but overall has always had my best interest at heart. Can't recommend this team enough!"
We responded:
"Wilson, we are so glad you are back with us at Kathy Wall State Farm! Thank you for allowing me to take care of your insurance needs. Persistence pays off! - Veronica Fortiz, Kathy Wall State Farm"
sterling martin
July 15, 2024
5
out of
5
rating by sterling martin
"I had the pleasure of having Alex Kolb walk me through each step and line item of a new car insurance policy. As somebody who doesnt like dealing with all things insurance, Alex was a consummate professional extending both patience and grace, taking the time and effort to make sure I understood everything. Couldnt have been anymore pleased with my Statefarm experience."
We responded:
"Sterling, welcome to State Farm and welcome to our agency. I am glad Alex was helpful to you and your need for auto insurance and insurance for your home. We are so pleased to have you as a customer in our agency! - Kathy L. Wall, Your Good Neighbor Agent"
danna jackson
July 11, 2024
5
out of
5
rating by danna jackson
"They are professional yet friendly. They always go the extra mile to help you out."
We responded:
"Danna, we love working with our great State Farm customers and appreciate your kind words. You are like our extended family and we hope you always feel like we have your best interests in mind. Thank you for being a loyal Kathy Wall State Farm friend and client. - Michelle Frank, Senior Account Manager"