State Farm® Insurance Agent Kathy Leslie Wall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bob Wilkins
October 11, 2024
1
out of
5
rating by Bob Wilkins
"a bunch of clowns - I have been a policy holder for the last yr or so. This week alone I received 6-8 phone calls asking for basic information that was provided several times before."
Amanda Kennedy
October 8, 2024
5
out of
5
rating by Amanda Kennedy
"First of all, I’m looking forward to a more reasonable monthly premium. Secondly, and just as important, I was very impressed with the agent, Brandon Williams. He was very patient, knowledgeable, considerate and he answered all the questions I had."
We responded:
"Amanda, Welcome to State Farm! Welcoming new customers like you to State Farm for Auto Insurance is our greatest pleasure! We do our best to provide good service and great rates for everyone we work with. Thank you for being a part of our Agency. It means a lot to Brandon and all 17 of us in the office! - Kathy L Wall, Your State Farm Agent."
HAL 9000
October 1, 2024
5
out of
5
rating by HAL 9000
"Great rates. Good service. Good people."
We responded:
"Hal, thank you so much for reviewing us on Google. We love great 5 star reviews! And thanks again in 2024! - Kathy L. Wall"
Richard Carrington
September 30, 2024
5
out of
5
rating by Richard Carrington
"The people are knowledgeable and professional and beyond that will go out of their way to be helpful.They really care about their clients"
We responded:
"Richard, Thank you so much for your kind words and taking the time to leave us a review. We are happy to hear that our service is valued as much as we value your years of loyalty. Our goal is always to exceed your expectations! - Kathy L. Wall, Your Good Neighbor Agent"
Kristin Eggleston
September 30, 2024
5
out of
5
rating by Kristin Eggleston
"Worked with Brandon Williams and he was great! He got my quote back to me quickly and was able to help me get great insurance at a great rate."
We responded:
"Kristen, we are so pleased your experience with Brandon stirred you to give us an excellent review. Brandon and the team strive everyday to make the insurance process as seamless and thorough as possible. We are grateful that you valued your experience as much as we value your time and loyalty. - Kathy L. Wall, Your State Farm Agent"
Debbie Cates
September 7, 2024
5
out of
5
rating by Debbie Cates
"Thanks so much to Marlene and Veronica for their work on setting up all my insurance coverage. Veronica was very thorough and professional making the transition seamless. More coverage for less money is always a good thing!"
We responded:
"Debbie, I am so glad we were able to welcome you to State Farm as a customer. Thank you for taking the time to provide a review, it means a lot to Veronica, Marlene and to me! -- Kathy L. Wall, Your Good Neighbor Agent."
Kishan K P
September 3, 2024
5
out of
5
rating by Kishan K P
"Everyone here is super responsive and always answer all my questions. Shoutout to Michelle as she was extremely helpful in my recent query!"
We responded:
"Thank you so very much for taking the time to review our agency, Kishan. Michelle is a vital part of our team. I am pleased to hear that the two of you were able to resolve your insurance needs with State Farm. I look forward to serving you in the future -- Kathy L. Wall, Your State Farm Agent"
Tom Joy
August 30, 2024
5
out of
5
rating by Tom Joy
"We have been with State Farm for over forty years, the most recent four years with Kathy Wall's office in Dallas. They insure a variety of homes, autos and rental properties for us. Clearly we are very happy with them. Most recently, I was concerned about the generally increasing insurance costs nationwide and for us in particular, and worked with Michelle Frank to see what we could do. Michelle talked patiently with me for nearly an hour to optimize our coverages, saving us many hundreds of dollars annually. Thank you, Michelle!"
We responded:
"Tom, Thank you for your kind words about Michelle and your 5-Star review. My team works very hard to customize insurance polices and offer solutions that are made just for you. We hope to continue to serve you for your auto, home and rental properties. The Kathy Wall Agency wants you to know how much we appreciate you. - Kathy L. Wall, Your Good Neighbor Agent"
J Aaron
August 23, 2024
5
out of
5
rating by J Aaron
"I’m a happy customer! Sandra was awesome - fast, easy, excellent service."
We responded:
"Wow! Thank you so much for the 5-star review. Sandra may be new to our agency, but her wisdom and experience in helping new customers like you coming to State Farm is an important part of our service to you. Thank you so much for taking the time to let us know how you feel! -- Kathy L. Wall, Your State Farm Agent "
Viswanathan Venkataraman
August 21, 2024
5
out of
5
rating by Viswanathan Venkataraman
"Excellent team work by everyone in Kathy Wall’s State Farm Agency. I would like to recognize Mr. Brandon Williams who assisted with my request real quickly. Thanks Brandon. -Venkat"
We responded:
"Thank you, Venkat! I am so pleased to hear that we quickly took care of your auto insurance, your home insurance and more. Thank you for the feedback... it means a lot to us! - Kathy L. Wall, Your State Farm Agent"
Hunter Atkins
August 15, 2024
5
out of
5
rating by Hunter Atkins
"The agents at this State Farm branch did an excellent job of tailoring my auto insurance policy to my particular life experience. In particular, Veronica answered all my questions and thoroughly explained each and every part of the coverage on my policy. I would recommend this State Farm agency to my friends and family."
We responded:
"Hello Hunter! Thanks for the 5-star review! Please call me or my team any time to be of service to you. - Kathy L. Wall, Your State Farm Agent"
Sakhiullah Safar
August 12, 2024
5
out of
5
rating by Sakhiullah Safar
"I am really happy and 100% agree about the customer service of State Farm company, especially from one of the employees named Alexander. He is so nice always positive response"
We responded:
"Thanks so much for the review! Alex will be getting a pat on the back from all of us at State Farm this week. I'm glad we were able to help with your insurance needs. - Kathy L Wall, Your Good Neighbor Agent"
Marco Sarro
July 25, 2024
5
out of
5
rating by Marco Sarro
"Agents very supportive and take care of customers in a punctual and prompt way"
We responded:
"Thank you, Marco, we really appreciate the vote of confidence. - Kathy L. Wall, Your State Farm Agent"
Wilson Faubel
July 22, 2024
5
out of
5
rating by Wilson Faubel
"Great insurance team at this location. Veronica is the best and has truly cared about my insurance journey. She has helped along the way of the ups and downs, but overall has always had my best interest at heart. Can't recommend this team enough!"
We responded:
"Wilson, we are so glad you are back with us at Kathy Wall State Farm! Thank you for allowing me to take care of your insurance needs. Persistence pays off! - Veronica Fortiz, Kathy Wall State Farm"
sterling martin
July 15, 2024
5
out of
5
rating by sterling martin
"I had the pleasure of having Alex Kolb walk me through each step and line item of a new car insurance policy. As somebody who doesnt like dealing with all things insurance, Alex was a consummate professional extending both patience and grace, taking the time and effort to make sure I understood everything. Couldnt have been anymore pleased with my Statefarm experience."
We responded:
"Sterling, welcome to State Farm and welcome to our agency. I am glad Alex was helpful to you and your need for auto insurance and insurance for your home. We are so pleased to have you as a customer in our agency! - Kathy L. Wall, Your Good Neighbor Agent"
danna jackson
July 11, 2024
5
out of
5
rating by danna jackson
"They are professional yet friendly. They always go the extra mile to help you out."
We responded:
"Danna, we love working with our great State Farm customers and appreciate your kind words. You are like our extended family and we hope you always feel like we have your best interests in mind. Thank you for being a loyal Kathy Wall State Farm friend and client. - Michelle Frank, Senior Account Manager"
Haley Newbanks
July 5, 2024
5
out of
5
rating by Haley Newbanks
"I've had Kathy as my agent for about four years now and her and her team are lovely to work with. I have moved several times and it's always very easy to contact them for updating addresses and policies, as well as getting my car insurance quickly when I don't have my paperwork on hand . I have a great rate for car and renters through them. Would recommend!"
We responded:
"Haley, I am so pleased to read your review of our performance. We constantly strive to provide the right combination of price and service at State Farm. It's so nice of you to share your experience with others -- I appreciate you! - Kathy L. Wall, Your State Farm Agent"
Hilarie Houghton
June 24, 2024
5
out of
5
rating by Hilarie Houghton
"We’ve used Kathy Wall State Farm for about 10 years previously — and are transitioning back into the state. So glad to work with them again. Great team. Special thanks to Veronica for taking care of us recently!"
We responded:
"It's good to have you back with State Farm Hilarie for all your insurance needs. We appreciate the confidence and trust you place in our Agency! - Kathy L. Wall, Your State Farm Agent"
Linda Annis
June 20, 2024
5
out of
5
rating by Linda Annis
"Love the service and care I get from Kathy Wall! Could ask for a better insurance agent."
We responded:
"Hello Linda and thank you for the joyful expression of satisfaction! I appreciate the trust you place in our agency. I hope you have a wonderful summer! - Kathy L. Wall, Your Good Neighbor Agent"
Ryan Fellman
May 29, 2024
5
out of
5
rating by Ryan Fellman
"Excellent service thus far from Veronica Fortiz, who was able to procure me the best-priced homeowners, auto, and umbrella insurance policy package!"
We responded:
"Welcome to State Farm! It's a pleasure to be of service to you with home insurance, auto insurance, and personal liability coverage. I'm glad we were able to meet your needs for all your lines of coverage with good coverage at the right premium. You are both most welcome to visit us in person at our office on Lovers Lane. I am looking forward to meeting you someday soon! - Kathy L. Wall, Your State Farm Agent."
Jennie Evans
May 7, 2024
5
out of
5
rating by Jennie Evans
"Kathy Wall has been my agent since I moved to Dallas over 20 years ago. She always looks out for ways to save me money and be prepared for the worse. Her staff is amazing, attentive, and knowledgeable. I recommend Kathy Wall State Farm agency."
We responded:
"Jennie, thank you so much for taking the time to review our Agency. Doing the right thing every day and helping our customers to manage the risks of everyday life is the only way to be! We are working hard to do everything we can to help make premiums affordable in today's world with inflation everywhere. I am so glad we were able to have an in-person visit for an insurance and financial review recently. We truly value your business! - Kathy L. Wall, Your State Farm Agent"
Gods Calling
April 19, 2024
5
out of
5
rating by Gods Calling
"I have been with Kathy for 25+ years and have always been treated with respect, honesty and authentic virtued concern in an era of people with no respect, filled with dishonesty and layered with fake virtues. Today I called to modify my account and Michelle, who is absolutely "awesome" was not in the office, HOWEVER Alex, who is new to me, was in the office and I cant say enough good things about him. His enthusiam and professionalism to help me was exceedingly visible and, his desire to ensure he accurately met all my needs was also measurebly beneficial for me, but please let me say this having been with Kathy for more than 25 years. The type of service I have received from Kathy and her staff over the years is why I never left. So many folks go chasing some bait and switch discount looking to go to other competitors that can't even come close to measuring up to the knowledge, experience and artisan level quality caring service Kathy and her team consistantly provide, and with the addition of Alex and his level of service just raised the bar today. Thank you Kathy and team for always looking out for me and my families best interest. May God continue to guide you, bless you and prosper you."
We responded:
"Your heartfelt words are really touching! Thank you for being a great State Farm customer. With more than 2,000 calls, texts and emails in and our of our agency every day, we sometimes have to STOP and remind ourselves that YOUR call right now is THE ONE THING that is most important. Alex and Michelle both do a great job with this! Thank you for noticing! I will make sure and reward and thank them both for keeping YOU first. - Kathy L. Wall, Your Good Neighbor Agent"
Kaylee Rios
April 11, 2024
5
out of
5
rating by Kaylee Rios
"Dealing with car insurance is already tedious as is. With so many changes occurring, it's easy to get lost and frustrated with it all. Justin Ramirez was able to not only answer all of my questions but also help me become knowledgable with my policy. Extending his time and help says a lot about his work ethic and a pure demonstration of what going above and beyond looks like."
We responded:
"Kaylee, you are so right! I am so glad you can see the value in speaking with a licensed insurance professional to make coverage decisions. Justin is one of the best! Auto insurance is about much more than just what you pay per month. It's our responsibility to guide our customers through managing the risks of everyday life. We want to make sure you have the right coverage for the best value, before and after a claim. Thank you for being such a great customer! - Kathy L Wall, Your Good Neighbor Agent"
Jonathan Doddridge
April 3, 2024
5
out of
5
rating by Jonathan Doddridge
"I’m a mortgage lender in Dallas, so we see different insurance companies all the time. I’ve known and done business with Kathy Wall and her team for 15+ years and they are world class. We just had an important insurance escalation this week and Brandon Williams had tremendous service with excellent communication and follow through. Can’t recommend them high enough - no brainer. Great people and wonderful service! ~JD"
We responded:
"Jonathan: Of course you are welcome! It's a privilege to be of service to you. Our career-long partnership is very valuable to me and to my Team, so it's important to get it right when it is time for a home buyer or a refinance customer of yours is ready to go to closing. Home closings need proper evidence of State Farm homeowners insurance right away. These customers are our top priority.... And get this: Can you believe you are review #100 on Google for our State Farm Agency? Being close to our customers these days means keeping up with others online now more than ever. Thank you for the review, it means a lot to me and to my Team. And thank you for all you do in the community! - Kathy L Wall, Your State Farm Agent"
Seth-Emmanuel Clarke
April 2, 2024
5
out of
5
rating by Seth-Emmanuel Clarke
"I want to give a shoutout to my guy Brandon Williams! Every time I speak with him, he greets me with a positive attitude and, quite frankly, he displays the highest degree of customer service that I’ve ever experienced. He also talks to me like he knows me from down the block which is rare these days. A true gem!"
We responded:
"Mr. Clarke: Thank you so much for taking time to let me know about the customer service provided by my team member Brandon Williams. I'm so glad he was able to help you with your insurance coverage. Helping customers like you makes our day! -- Kathy L. Wall, Your Good Neighbor Agent"