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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hallie O'Connor

Hallie O'Connor

March 15, 2026

5  out of  5
rating by Hallie O'Connor
"Kathy and her team are professional and knowledgeable. Highly recommend."
We responded:
"Good morning, Hallie! Thank you for your thoughtful review of our State Farm Agency. Have a great week coming up... Kathy L. Wall, Your State Farm Agent"
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Roxann Dollins

March 13, 2026

5  out of  5
rating by Roxann Dollins
"Brandon is very knowledgeable and extremely helpful regarding our insurance coverage. He's always professional and responds to my needs in a timely manner. I know that when Brandon helps me with something, he will do an excellent job and take care of everything. It's a pleasure to work with him!"
We responded:
"Hi Roxann, What a great way to start a new work week to read your review! Thank you so very much. It means a lot to hear from our best customers like you. - Kathy L. Wall, State Farm Agent"
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Cyn Mendez

March 13, 2026

5  out of  5
rating by Cyn Mendez
"We don't often post reviews, but in this instance, we felt that Yessenia Flores was most deserving of recognition for her patience and genuine kindness. Yessenia took time from her busy schedule to explain the upcoming migration and stayed on the line with us to answer our questions and guide us through the entire process of signing and returning electronic document. She was very cordial, and professional throughout our interaction. State Farm truly does have a gem of an employee in Yessenia, she is amazing at her job, and certainly deserves kudos for going above and beyond. Thanks again for showing us such kindness, understanding, and patience Yessenia."
We responded:
"Ms. Mendez: I can't thank you enough for your thoughtful review. I especially thank you for the kind words about Yessenia. It means a lot to all of us at the Agency. - Kathy L. Wall, Your Good Neighbor Agent"
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William Crain

March 10, 2026

5  out of  5
rating by William Crain
"Everyone was kind and knowledgeable, would definitely recommend."
We responded:
"Hello, Mr. Crain. I am glad we were able to help you recently. Taking time to review our work means a lot to us. We appreciate the trust you place in our Agency. - Kathy L. Wall, Your State Farm Agent"
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Terah Clemons

March 6, 2026

5  out of  5
rating by Terah Clemons
"Brandon was very helpful getting my renters insurance set up and ready to go for my upcoming move!"
We responded:
"Hello Terah: I am glad we were able to help you with Renters insurance at your new residence. I hope your move coming up soon goes smoothly. We will need to update your address on your auto as well in a few days; we will time that to match up with your move... You will need evidence of insurance showing your new address to update your Texas Driver License. Will send that to you in a few days. Please let us know if there is anything else we can do for you. - Kathy L. Wall, Your Good Neighbor Agent"
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Susan Dunleavy

March 5, 2026

5  out of  5
rating by Susan Dunleavy
"Professional, kind and competent! Great agent!!"
We responded:
"Hi, Susan! Thank you so much for your kind words. It means a lot to me! And to our Agency. Please let me know if we can do anything else for you! - Brandon Williams, Kathy Wall State Farm"
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Rahul Kummari

February 20, 2026

5  out of  5
rating by Rahul Kummari
"Jasmine provided excellent customer service! She was responsive, knowledgeable, and made sure I understood all my coverage options. I truly appreciate her support. Thank you, Jasmine!"
We responded:
"Mr. Kummari, thank you for taking the time to review one of our North Texas State Farm agents and team member Jasmine. We appreciate the confidence you place in State Farm. - Kathy L Wall, Agent. Dallas Texas"
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Jordan Spangler

February 4, 2026

5  out of  5
rating by Jordan Spangler
"I have been with Kathy Wall State Farm for years. They are incredibly knowledgeable and helpful. Brandon is fantastic, quick to respond, and very helpful!"
We responded:
"Hello Jordan! Thank you so much for the pat on the back for Brandon in my office. We try our best to help our customers with their insurance coverage quickly and accurately. I am glad we were able to assist you. Please call us any time for help. - Kathy L. Wall, Your State Farm Agent"
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Alec Cruseturner

January 29, 2026

5  out of  5
rating by Alec Cruseturner
"We had a great experience working with Brandon Williams to get coverage on auto and home. He was informative and thorough with his explanation of coverage and options."
We responded:
"Alec, thank you so much for taking the time to review our Agency. Reviews like yours mean a lot to our small business. Thank you! - Kathy L. Wall, Your Good Neighbor Agent"
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Sakhiullah Safar

January 26, 2026

5  out of  5
rating by Sakhiullah Safar
"I am really happy and 100% agree about the customer service of State Farm company, especially from one of the employees named Alexander. He is so nice always positive response"
We responded:
"Thanks so much for the review! Alex will be getting a pat on the back from all of us at State Farm this week. I'm glad we were able to help with your insurance needs. - Kathy L Wall, Your Good Neighbor Agent"
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Vivian Le

January 23, 2026

5  out of  5
rating by Vivian Le
"This is the way insurance should be. Friendly. Warm. Kind and Professional. Kathy, Brandon, and the entire State Farm team really work with you to help you understand the ins and outs of the insurance world and what it means for your home, car, and family."
We responded:
"Vivian, What a nice warm surprise on a icy winter Monday morning to see your comments about our work with you. We really do appreciate the opportunity to provide the service you need and manage the risks of everyday life. Stay warm today and take care! - Kathy L. Wall, Agent, State Farm Insurance"
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Theresa Jud

January 22, 2026

5  out of  5
rating by Theresa Jud
"Brandon Williams is the most knowledgable and helpful agent I have ever had. State Farm is a great insurance company. Good service and good rates."
We responded:
"Ms. Jud: Thank you for your kind words and more. It's great having a long-term customer like you take the time to inform others about your relationship with our agency. We appreciate you, and all of us in the Agency want to wish you all the best on this cold winter day! - Kathy L. Wall, Your Good Neighbor Agent."
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Tiare Wolfgramm

January 14, 2026

5  out of  5
rating by Tiare Wolfgramm
"I worked with Veronica and she was phenomenal. Extremely knowledgeable and helpful. Will continue to stay with StateFarm!"
We responded:
"Tiare: It was my pleasure to be of service to you! Please call on us any time to help with your auto and renters insurance. Have a great 2026! - Veronica Fortiz, Kathy Wall State Farm Agency"
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Troy Cobb

January 10, 2026

5  out of  5
rating by Troy Cobb
"Kind and considerate. Takes time to listen, and to discuss options best for your family."
We responded:
"Troy, thank you for taking the time to review our work. All of us at Kathy Wall State Farm on Lovers Lane appreciate your kindness and we appreciate you! -- Kathy L. Wall, Your State Farm Agent"
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Chris Clark

January 7, 2026

5  out of  5
rating by Chris Clark
"Customer service is fantastic Brandon over at the Preston and lovers location was nothing short of very professional very nice and just a real pleasure to work with"
We responded:
"High five, Chris! Thanks for taking the time to express your happiness with our service. And I'll be sure and give Brandon another pat on the back for his meaningful help to you. Please contact us again for your State Farm Insurance needs -- Kathy L. Wall, Your State Agent"
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Jamie Stephenson

January 6, 2026

5  out of  5
rating by Jamie Stephenson
"Brandon Williams gave us outstanding assistance in setting up our rental policy. Thank you."
We responded:
"Jamie, Thank you for taking time to review our team. It's a privilege to serve a gentleman of your stature. -- Kathy L Wall, Your State Farm Agent"
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Carolyn Furgison

January 3, 2026

5  out of  5
rating by Carolyn Furgison
"Veronica was very pleasant to work with. She went above and beyond to help me.I am very grateful to have her as my new insurance agent."
We responded:
"Carolyn, hello! Thanks so much for your review. This means a lot to me and particularly to your account manager Veronica. Please let us know how we can be of further service to you. -- Kathy L. Wall, State Farm Agent"
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Karen Sanders

December 29, 2025

5  out of  5
rating by Karen Sanders
"Always available and attentive to detail. Have been a customer for 23 years."
We responded:
"Hi Karen! Thank you so much for taking time out of your busy day to post about our service online. Google reviews mean a lot to me and my team and I want to personally thank you for your continued business over the years. Have a great 2026! - Kathy L. Wall, State Farm Agent"
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Temple Williams

November 21, 2025

5  out of  5
rating by Temple Williams
"We were in a bind on getting documents for closing on our loan and Brandon went out of his way to help us. If you need quick service Brandon is your guy!"
We responded:
"Hello! Thank you so much for taking time to review our agency. I am so happy that Brandon was able to assist you with your home insurance so quickly and to your satisfaction. Please let me know how we can be of further service to you! -- Kathy L. Wall, Your State Farm Agent"
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Dhurgam Ali

November 7, 2025

5  out of  5
rating by Dhurgam Ali
"One of the nicest agents"
We responded:
"Thank you so much for the kind words. - Kathy L. Wall, State Farm Agent"
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Jessica Thomas

November 5, 2025

5  out of  5
rating by Jessica Thomas
"Working with Brandon Williams has been effortless and reassuring from start to finish. He is always quick to respond and transparent about every detail. I appreciate his provocativeness in checking in and making sure I have everything I need. Thank you for all that you do!"
We responded:
"Thank you so much for your kind words! It’s been a pleasure working with you, and I’m glad to hear that my communication and support have made the process smooth and reassuring. Your feedback means a lot, and I’m always here to ensure you have everything you need. Looking forward to continuing to work together! Best regards, Brandon Williams"
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Mike B

November 3, 2025

5  out of  5
rating by Mike B
"Brandon was terrific, solved my problem in no time at all. Go see him!!"
We responded:
"Thanks for the kind words, Mike B. I'll be sure and let Brandon know how pleased you are to work with us. -- Kathy L. Wall, State Farm Agent"
Profile photo of JAVIER GRANIZO LOPEZ

JAVIER GRANIZO LOPEZ

October 29, 2025

5  out of  5
rating by JAVIER GRANIZO LOPEZ
"Excelencia en servicio y rapidez de acción. Hondamente satisfecho. Gracias"
We responded:
"¡Me alegra mucho que hayamos podido ayudarle! ¡Por favor, recomiende nuestra agencia a sus familiares y amigos! - Sandra Orellana, Agencia de Seguros Kathy Wall State Farm"
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Judd Cryer

October 8, 2025

5  out of  5
rating by Judd Cryer
"Brandon's service was exceptional. Thank you!"
We responded:
"Thank you, Judd, for making a special effort to share your opinion about Brandon and our office. I'm glad we were able to take care of your needs today. - Kathy L. Wall, Your State Farm Agent"
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c san

October 6, 2025

5  out of  5
rating by c san
"I received excellent customer service from Brandon Williams. He exceeded my expectations"
We responded:
"Thank you so much for taking the time to review our Agency! I'll make sure Brandon is aware of your kind review as well. We appreciate your business. - Kathy L. Wall, Your Good Neighbor Agent"