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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Sulc

August 15, 2025

5  out of  5
rating by Joe Sulc
"Brandon, our account manager, has been a life saver. We were very confused today with the information given to us by our claims adjuster, so we contacted Brandon. Brandon listened to our concerns, called the claims adjuster and resolved our problem very quickly. Brandon has helped us with a number of items over the last few years. He helped us insure a new home that we purchased, guided us in updating insurance coverages and has answered all of our questions about our policies. He's always professional and helpful, and very pleasant to work with. Brandon is an asset to the Kathy Wall team and we appreciate him."
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Lisa Carty

August 12, 2025

5  out of  5
rating by Lisa Carty
"I've been with Kathy Wall's office for a very long time. I have nothing but good things to say about how easy they make it for us. Brandon Williams always explains everything so well to me and always in a courteous, friendly and cheerful way. Highly recommend their office."
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Betty C

July 18, 2025

5  out of  5
rating by Betty C
"All my family uses Kathy Wall for their insurance needs. She is the best--never enough stars for her and her team. If you are looking for the most honest, the most caring and protective, the most committed to doing the best job possible and the one who will fight for you, call her. You will be thrilled you did."
We responded:
"Betty, Thank you so much for your kind reviews and taking time to share your experience at the Kathy Wall State Farm Agency. We’re thrilled to hear that you had a positive experience and that our team could assist you effectively. Your trust and satisfaction mean the world to us! - Kathy Leslie Wall, Agent CLU, LTCP, LUTCF State Farm Insurance "
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Elizabeth Janicke

July 7, 2025

5  out of  5
rating by Elizabeth Janicke
"I had a great experience working with one of Agent Kathy Wall's team members, Alex Kolb. He was very informative and excellent at explaining the breakdown of my policy options. He listened attentively to what I needed, and quickly delivered. Although I wasn't wanting to switch to State Farm for about another month when I had first reached out, Alex took the time to help me choose the best date to switch over, never made me feel rushed, and was impressively prompt with his responses, as well as his follow ups. Being someone who locks their keys in their vehicle far too often, having solid roadside assistance was my main concern. With Alex's experienced help I found exactly what I needed at a cost I was more than happy with. I actually ended up needing to use my roadside assistance for a locksmith much sooner than I had hoped....... However; in less than half an hour after sending the request, help arrived and I was well taken care of! Alex's confidence and competence in the product he represents made me feel secure in my decision to switch to State Farm. I know I made the right decision."
We responded:
"Elizabeth, Thank you so much for your kind words and for taking the time to share your experience. It was truly a pleasure working with you and helping you find the right policy to meet your needs -- especially when roadside assistance was such an important concern. I’m glad I could provide the information and support you needed to make a confident decision about switching to State Farm. Your feedback means a lot to me, and I look forward to continuing to assist you whenever you need. Thank you again for trusting us! Alex Kolb Kathy Wall State Farm Agency"
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Will Sanders

June 20, 2025

5  out of  5
rating by Will Sanders
"I’ve been working with Kathy Wall and Brandon Williams for several years. Their service is exceptional, which is what you want in the insurance industry. They are quick to reply, honest, reliable and always willing to discuss insurance as well as other financial planning strategies. 5 out of 5 recommend."
We responded:
"I'm blushing, Will. You are so kind to post this review of our team. Thank you so very much. It means a lot to all of us! - Kathy L. Wall, Your Good Neighbor Agent"
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Tom Stewart

June 4, 2025

5  out of  5
rating by Tom Stewart
"I recently had an accident and went to file a claim with State Farm. I found the claims division to be evasive, rude, and failing to follow through on payments. In total exhaustion I contacted Matthew Davis in Agent Kathy Wall’s office. Matt understood my concerns and followed through on getting answers to my questions pronto. He was kind and very helpful. I have been with State Farm for 57 years and always when needed received prompt courteous professional service. Matt has restored my faith in State Farm. Thank you Matt."
We responded:
"Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you faced with the claims division. It's our priority to provide exceptional service, and we appreciate your feedback as it helps us improve. We're glad to hear that Matt Davis was able to assist you and provide the help you needed during this difficult time. If there's anything more we can do to address your concerns or assist you further, please don’t hesitate to reach out. Thank you again for your feedback, and we wish you the best as you navigate this situation. Respectfully, Kathy L. Wall Your State Farm Agent"
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jim altenbaumer

June 3, 2025

5  out of  5
rating by jim altenbaumer
"Have been with Kathy wall for years! Always deal with Veronica she is the best ! She always finds the best! And always stays in touch! This agency is the best and I have used State Farm in other states but this one is the best! Thank you all!"
We responded:
"Jim, I am so happy to win you back to our Agency. Veronica is a top-notch performer for sure. I'm glad you got to work with her on your new home insurance. We love good neighbors like you! Kathy L. Wall, Your Good Neighbor Agent"
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Danny Feltman

May 7, 2025

5  out of  5
rating by Danny Feltman
"Super helpful and friendly, helped me get insured super quickly and answered all my questions!! Thank you for all your help"
We responded:
"You are welcome, Mr. Feltman. Glad we were able to help you with your auto policy and your home insurance. - Welcome to our agency. - Kathy L. Wall, Your Good Neighbor Agent"
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Stuart Tinsley

April 24, 2025

5  out of  5
rating by Stuart Tinsley
"I've been with this State Farm for years starting when Kathy Wall first opened the business. The past few years I've worked with Brandon the most often (when you have kids who turn 16 and are in their starting years of driving you get close to your insurance team!) and he's always an absolute pleasure. He's responsive, helpful, and informative. I highly recommend State Farm and this office specifically."
We responded:
"WOW Stuart, thanks for taking the time to review our Agency. Brandon will always go the extra mile for our customers, I am glad you are willing to share your experience with others. It means a lot to me and my team. - Kathy L. Wall, Your Good Neighbor Agent"
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Marco Sarro

April 8, 2025

5  out of  5
rating by Marco Sarro
"Brandon and State Farm team of this office are very supportive and take care of customers in a punctual and prompt way. Happy for this!"
We responded:
"Thank you, Marco, we really appreciate the vote of confidence. - Kathy L. Wall, Your State Farm Agent"
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Cameron Higgins

March 31, 2025

5  out of  5
rating by Cameron Higgins
"Great service, Brandon was super helpful and made my experience seamless."
We responded:
"It's great to see Brandon getting a good review from you, Cameron. It means a lot to me and my team to see that you are getting the attention and service that you expect from us. - Kathy L. Wall, Your State Farm Agent"
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Alizae Lounnarath

March 19, 2025

5  out of  5
rating by Alizae Lounnarath
"Great service! Quick, easy, and informative. Shout out to Veronica she’s awesome!"
We responded:
"Hey Alizae! It was awesome helping you out with your auto insurance today! And thanks a ton for the sweet note about Veronica. We're all about finding the right policy that works for you and your budget, so it means a lot to hear your feedback. Thanks again from all of us at State Farm! Cheers, Kathy L. Wall, Your Good Neighbor Agent"
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Laken Reeder

March 6, 2025

5  out of  5
rating by Laken Reeder
"I had a fantastic experience with Kathy Wall State Farm! Veronica and Marlene were incredibly helpful. They were very communicative, answered all of my questions, and made everything so easy to understand. I highly recommend them to anyone looking for reliable insurance solutions!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your positive experience with us. It’s always our goal to provide the best service possible, and we’re thrilled to hear that we met your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future. - Kathy L. Wall, Your State Farm Agent"
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Enzo

March 5, 2025

5  out of  5
rating by Enzo
"Been covered by them for years, consistently a caring and professional agency. Quick to respond to my questions and available when I need them."
We responded:
"Enzo: Thank you for your kind words and loyalty. We're thrilled to hear you find our team caring, professional, and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you need further assistance, please reach out. We're here to help! Warm regards, Kathy L. Wall, Your Good Neighbor Agent"
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Dwayne Butler

February 6, 2025

5  out of  5
rating by Dwayne Butler
"Kathy Wall and her team have been proving my insurance needs over 25 years. They are always professional and courteous each time I contact them. They take time to understand my personal insurance needs and how they can help. They do not try to oversell products that would not benefit me and I trust them to have my best interest. Every interaction with the entire team is wonderful. I last spoke with Amy who assisted me with some additional.lufe insurance. Amy is wonderful and took additional time to understand my needs. I trust STATE FARM because of individuals at this office who are committed to their employees!!!"
We responded:
"Thank you Mr. Butler for taking so much time to write such a humbling review. We do try our best to carefully explain the coverage choices for our customers and work out the best way for you to manage the risks of everyday life. Thank you! - Kathy L. Wall, Your State Farm Agent"
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Katie Ortega

February 5, 2025

5  out of  5
rating by Katie Ortega
"Janie and the team here are always so helpful and friendly! They always do a wonderful job answering any questions I have and providing the best coverage."
We responded:
"Hello, Ms. Ortega. Thank you so very much for taking the time to review our Agency and team member Janie. It means a lot to us to receive Good Neighbor review like yours. Please call us any time for Good Neighbor service. - Kathy L. Wall, State Farm Agent, Lovers Lane @ The Tollway"
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Nancy Canada

December 16, 2024

5  out of  5
rating by Nancy Canada
"Kathy Wall has been my Insurance agent for a couple of decades and it has been an excellent experience throughout the years. Alex has been my go-to person when I have questions or need updates. He represents the agency so well. Makes talking about insurance less confusing and more clear. And always friendly. Thanks Kathy and Alex. It’s always a pleasure connecting with you."
We responded:
"Nancy, has it been two decades with State Farm already?! It seems like it was just yesterday we started working for you as your State Farm Agent. Thanks so very much for your kind comments about our office and about our team member Alex. We appreciate the trust you place in our Agency! - Kathy L. Wall, Your Good Neighbor Agent"
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Terry Vanzanella

December 4, 2024

1  out of  5
rating by Terry Vanzanella
"I worked for her a short period of time, my deceased husband worked for NASA. I came in one day & without warning I was asked to leave after being there for several months this came without warning! She had me calling on coverages changes telling the insures about the coverages & the costs @ the time I had 35 yrs State Farm experience. She never told me what happened. In short I went to work one day & it was my last."
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Malina Marsh

December 2, 2024

5  out of  5
rating by Malina Marsh
"I would like to also thank Matt (State Farm Agent) you're the most amazing individual that I have met in a long time. You're stayed diligence through my most time of need made my heart smile & my eye cry. I appreciate you in many ways. You deserve the most of everything in life."
We responded:
"Malina: Thank so much for your Google review. It means a lot to hear from customers like you that have valuable experiences with our agency and with State Farm. We do try our best to be of service to our customers in their time of need. I am glad we were able to be of help to you! - Kathy L. Wall, State Farm Agent"
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Emily Bryce

October 18, 2024

5  out of  5
rating by Emily Bryce
"So so grateful for how kind the entire staff, especially Alex, is at this office!! He was a total Godsend when I was dealing with some paperwork issues!!"
We responded:
"Thank you, Emily. I'll make sure Alex is aware of this wonderful review and I thank you for being a part of our State Farm Insurance Agency! - Kathy L. Wall, Your Good Neighbor Agent"
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Bob Wilkins

October 11, 2024

1  out of  5
rating by Bob Wilkins
"a bunch of clowns - I have been a policy holder for the last yr or so. This week alone I received 6-8 phone calls asking for basic information that was provided several times before."
We responded:
"Thanks for taking the time to review my Agency, Bob. We will take a look again at our procedures to reach out to customers for various documents needed for auto insurance and home insurance discounts. Clearly, we bothered you with our combination of automated check-ins and personal outreach requests. For this I am truly sorry. Respectfully, Kathy L. Wall, State Farm Agent"
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Amanda Kennedy

October 8, 2024

5  out of  5
rating by Amanda Kennedy
"First of all, I’m looking forward to a more reasonable monthly premium. Secondly, and just as important, I was very impressed with the agent, Brandon Williams. He was very patient, knowledgeable, considerate and he answered all the questions I had."
We responded:
"Amanda, Welcome to State Farm! Welcoming new customers like you to State Farm for Auto Insurance is our greatest pleasure! We do our best to provide good service and great rates for everyone we work with. Thank you for being a part of our Agency. It means a lot to Brandon and all 17 of us in the office! - Kathy L Wall, Your State Farm Agent."
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HAL 9000

October 1, 2024

5  out of  5
rating by HAL 9000
"Great rates. Good service. Good people."
We responded:
"Hal, thank you so much for reviewing us on Google. We love great 5 star reviews! And thanks again in 2024! - Kathy L. Wall"
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Richard Carrington

September 30, 2024

5  out of  5
rating by Richard Carrington
"The people are knowledgeable and professional and beyond that will go out of their way to be helpful.They really care about their clients"
We responded:
"Richard, Thank you so much for your kind words and taking the time to leave us a review. We are happy to hear that our service is valued as much as we value your years of loyalty. Our goal is always to exceed your expectations! - Kathy L. Wall, Your Good Neighbor Agent"
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Kristin Eggleston

September 30, 2024

5  out of  5
rating by Kristin Eggleston
"Worked with Brandon Williams and he was great! He got my quote back to me quickly and was able to help me get great insurance at a great rate."
We responded:
"Kristen, we are so pleased your experience with Brandon stirred you to give us an excellent review. Brandon and the team strive everyday to make the insurance process as seamless and thorough as possible. We are grateful that you valued your experience as much as we value your time and loyalty. - Kathy L. Wall, Your State Farm Agent"